Purpose: While organizations have learned to understand the importance of developing business process management (BPM) capabilities, digitalization now transforms business processes, and introduces new challenges. Extending prior research examining the value of BPM capabilities in...

In the 1990s, companies focused on the design and implementation of their internal business processes to overcome functional barriers. The 2000s are about the integration between enterprises and inter‐enterprise processes, particularly the improvement of supply chain management and customer...

Das Umfeld von Unternehmen ist heute ständigen Veränderungen unterworfen: neue Kundenanforderungen, neue Produkte, zunehmender Wettbewerb, neue IT-Lösungen wie EAI oder Webservices, Outsourcing oder auch veränderte rechtliche Rahmenbedingungen sind nur einige der Faktoren. Unternehmen...

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success. However, many organizations still...

Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new...

The Management of Process Excellence (MPE) has become a main enabler of High Performance – delivering innovation and agility. It leads to a functioning Real-Time Enterprise. MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets,...

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment. Kirchmer’s book...

Companies must confront an increasingly competitive environment with lean, flexible and market oriented structures. Therefore companies organize themselves according to their business processes. These processes are more and more often designed, implemented and managed based on standard software,...

Companies must confront an increasingly competitive environment with lean, flexible and market oriented structures. Therefore companies organize themselves according to their business processes. These processes are more and more often designed, implemented and managed based on standard software,...

Management of Process Excellence: What Is It and Why Do you Need It? -- Innovation: An Important Goal of MPE -- Information Technology Enabling Process Execution with MPE -- Business Process Change Management for MPE -- Business Process Governance for MPE -- Reference Models to Empower MPE --...