In this paper, a case study conducted on a small third‐party logistics (3PL) company in Hong Kong is presented. This company is interesting in that it has been designated as the “king” of Hong Kong's 3PL (in‐bound) logistics companies. The company has been successful in its overall...

Electronic data interchange (EDI) plays a major part in improving organizational competitiveness in the twenty‐first century global market. Telecommunication technologies have improved the effectiveness of communication along the value chain. Information technology (IT) has been helpful in...

This paper presents a literature review of, and classification scheme for, Internet marketing (IM) research. The review covers 270 journal articles published between 1987 and 2000 in three types of journals: marketing; economics, business and management; and information systems and information...

Purpose – The objective of this paper is to illustrate and examine the different flexibility strategies adopted by supply chain participants as a result of different environmental uncertainties. Design/methodology/approach – An exploratory multi‐case study, involving five Chinese companies...

Purpose – Hospitality organizations, whether large or small, are complex entities requiring managers to work through frontline employees to manage every guest's moment of truth and meet their firms' goals and objectives. This study aims to test propositions that firms whose staffing policies...

Presents the findings of two surveys of computer‐based technologies to support operations management (OM) in Hong Kong. One of the surveys is to examine the status of the use of computer‐based technology and to uncover the extent to which it is being used to support quality including such...

We describe the design and development of a radio-frequency identification (RFID)-based sushi management (RFSM) system in a conveyor-belt sushi restaurant to enhance operational efficiency. The system is designed to help a conveyor-belt sushi restaurant to achieve better inventory control,...

Global manufacturing companies have some pressing needs to improve production visibility and decision-making performance by implementing effective production monitoring and scheduling. This paper proposes a radio frequency identification (RFID)-based intelligent decision support system...