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A survey method for identifying key drivers of guest delight

Crotts, John C.; Pan, Bing; Raschid, Andrew E. - In: International Journal of Contemporary Hospitality Management 20 (2008) 4, pp. 462-470

Purpose – Key drivers of guest delight are attributes that have a surprise value and a direct relationship with customers' repeat visit intent and thus a business' overall success. It is an important strategic task to determine what those critical attributes are. The aim of this paper is to...

Persistent link: https://www.econbiz.de/10014762895

Casino gaming and tourism in Canada

MacLaurin, Tanya; MacLaurin, Donald - In: International Journal of Contemporary Hospitality Management 15 (2003) 6, pp. 328-332

This study provides background information on the casino gaming and tourism industries in Canada. The historical, regulatory, developmental, and subsequent growth to the present size and scope of the Canadian casino gaming industry is profiled. There are currently 64 full‐service casinos in...

Persistent link: https://www.econbiz.de/10014762613

Asymmetric preference in hotel room choice and implications on revenue management

Masiero, Lorenzo; Pan, Bing; Heo, Cindy Yoonjoung - In: International journal of hospitality management 56 (2016), pp. 18-27

Persistent link: https://www.econbiz.de/10011520929

Improving daily occupancy forecasting accuracy for hotels based on EEMD-ARIMA model

Zhang, Gaojun; Wu, Jinfeng; Pan, Bing; Li, Junyi; Ma, Minjie - In: Tourism economics : the business and finance of tourism … 23 (2017) 7, pp. 1496-1514

Persistent link: https://www.econbiz.de/10011772704

Forecasting tourism demand with composite search index

Li, Xin; Pan, Bing; Law, Rob; Huang, Xiankai - In: Tourism management : research, policies, practice 59 (2017), pp. 57-66

Persistent link: https://www.econbiz.de/10011642556

Forecasting destination weekly hotel occupancy with big data

Pan, Bing; Yang, Yang - In: Journal of travel research : a quarterly publication of … 56 (2017) 7, pp. 957-970

Persistent link: https://www.econbiz.de/10011731366

Google trends and tourists' arrivals : emerging biases and proposed corrections

Dergiades, Theologos; Mavragani, Eleni; Pan, Bing - In: Tourism management : research, policies, practice 66 (2018), pp. 108-120

Persistent link: https://www.econbiz.de/10011814597

Identifying the next non-stop flying market with a big data approach

Park, So Young; Pan, Bing - In: Tourism management : research, policies, practice 66 (2018), pp. 411-421

Persistent link: https://www.econbiz.de/10011814839

The influence of Uber on the tourism industry in sub-Saharan Africa

Park, So Young; Kim, Junyun; Pan, Bing - In: Journal of travel research : a quarterly publication of … 60 (2021) 7, pp. 1598-1611

Persistent link: https://www.econbiz.de/10012625563

Lost in Thailand: a case study on the impact of a film on tourist behavior

Du, Yingying; Li, Junyi; Pan, Bing; Zhang, Yanyan - In: Journal of vacation marketing 26 (2020) 3, pp. 365-377

Persistent link: https://www.econbiz.de/10012265207