Purpose The purpose of this paper is to develop a framework for the improvement of healthcare services through an effective human resource management system. The case study highlights a need to analyze human resource management processes that exist in healthcare sector and suggests better ways...

E-Commerce is expected to play a major role in the 21st century global market. Of the various E-commerce models (B2B, B2C, B2E and B2G), B2B has been particularly successful, due to adoption of standardized processes for document exchange (like EDI), shipping, tracking, delivery and payment...

Purpose – This paper aims to report on research into human resource management within an operations management environment; specifically, operational team-work amongst health care workers in a hospital. Design/methodology/approach – Eight operational teams within a UK National Health...

Purpose – This paper aims to report on research into human resource management within an operations management environment; specifically, operational team‐work amongst health care workers in a hospital. Design/methodology/approach – Eight operational teams within a UK National Health...

Purpose – The purpose of this paper is to illustrate the application of business process reengineering (BPR) and benchmarking principles to redesign an undergraduate course on BPR to achieve continuous improvements. The principles are applied on a course on BPR in the curriculum of engineering...

Purpose – Successful implementation of supply chain collaboration (SCC) by Wal‐Mart has encouraged many manufacturing companies, such as Procter & Gamble, Hewlett‐Packard Co, and West Marine Products Inc., to initiate collaboration. Subsequently, collaboration between suppliers and...