Purpose – The aim of this study is to develop a structural model and test it in the parcel delivery services business‐to‐business market in order to identify how services quality influences relationship quality and to determine the interactions between constructs of relationship quality....

Purpose – The purpose of this paper is to introduce and contextualize this special issue of the Baltic Journal of Management and provide a route map for the reader through the various contributions. Design/methodology/approach – This overarching paper contextualizes the theme and introduces...

Purpose – The purpose of this paper is to provide an overview of past and current developments in human resource (HR) function in Lithuania. Design/methodology/approach – The paper discusses the antecedents of HR function developments in Lithuania through an analysis of the country's...

Purpose – The purpose of this paper is to look into the current corporate social responsibility (CSR) and human resource management (HRM) developments in Lithuania and to study the relationship between CSR, HRM and organisational performance outcomes. Design/methodology/approach – A survey...