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Ability is in the eye of the beholder : how context and individual factors shape consumer perceptions of digital assistant ability
Beeler, Lisa; Zablah, Alex R.; Rapp, Adam - In: Journal of business research : JBR 148 (2022), pp. 33-46
Persistent link: https://www.econbiz.de/10013325444
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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel; Chaker, Nawar N.; Zablah, Alex R.; … - In: Journal of the Academy of Marketing Science 50 (2022) 2, pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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More than one way to persist : unpacking the nature of salesperson persistence to understand its effects on performance
Chaker, Nawar N.; Zablah, Alex R.; Noble, Charles H. - In: Industrial marketing management : the international … 71 (2018), pp. 171-188
Persistent link: https://www.econbiz.de/10011871438
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The effect of customer-initiated justice on customer-oriented behaviors
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of business research : JBR 71 (2017), pp. 38-46
Persistent link: https://www.econbiz.de/10011622478
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Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.; Sirianni, Nancy J.; Korschun, Daniel; … - In: Journal of service research : JSR 20 (2017) 1, pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
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Increased engagement or reduced exhaustion : which accounts for the effect of job resources on salesperson job outcomes?
Matthews, Lucy M.; Zablah, Alex R.; Hair, Joseph F.; … - In: Journal of marketing theory and practice 24 (2016) 3, pp. 249-264
Persistent link: https://www.econbiz.de/10011532818
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Exploring the state of salesperson insecurity : how it emerges and why it matters?
Chaker, Nawar N.; Schumann, David W.; Zablah, Alex R.; … - In: Journal of marketing theory and practice 24 (2016) 3, pp. 344-364
Persistent link: https://www.econbiz.de/10011532958
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How critical events shape the evolution of sales organizations : a case study of a business-to-business services firm
Beeler, Lisa; Zablah, Alex R.; Johnston, Wesley J. - In: Journal of business research : JBR 74 (2017), pp. 66-76
Persistent link: https://www.econbiz.de/10011675395
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Blinded by the brand : inauthentic salesperson brand attachment and its influence on customer purchase intentions
Beeler, Lisa; Zablah, Alex R.; Rapp, Adam - In: Journal of personal selling & sales management : JPSSM 41 (2021) 3, pp. 268-284
Persistent link: https://www.econbiz.de/10012623653
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Big data and firm performance : the roles of market-directed capabilities and business strategy
Suoniemi, Samppa; Meyer-Waarden, Lars; Munzel, Andreas; … - In: Information & management : the internat. journal of … 57 (2020) 7, pp. 1-17
Persistent link: https://www.econbiz.de/10012384924