Purpose: The purpose of this paper is to extend the “Happy-Performing Managers” thesis to show that managers’ job-related affective well-being and affective job satisfaction mediate the impact of their role stressors (ambiguity, conflict and overload) on their contextual job performance....

Gives a deliberately cynical view on the requirements of managers for succeeding in a bureaucracy where personal moral standards must be adapted to fit the prevailing culture in politics, style, patronage, etc. For example, social expertise is valued more than the ability to meet targets. In...

Purpose – This paper aims to extend the current research on zone of tolerance (ZOT) and its antecedents, to the context of business-to-business (B2B) professional services from both client and service firms’ perspectives, with a modified ZOT framework including five client and service firms...

Third Party Logistics (3PL) in Asia emerged as an important trend in logistical management and Thailand continues to develop in this service rapidly. While a great deal has been written about the dissemination of information technology (IT), few empirical investigations address the use of IT in...

Purpose – The purpose of this paper it to report the findings of an empirical study into managers’ job performance. A new measure was developed from the literature to test and establish the multidimensional structure of managers’ contextual and task performance. Design/methodology/approach...

For a globalised supply chain to be responsive, the firm should have the ability to meet short lead times, respond to wide ranges of quantities demanded, handle a large variety of products, build highly innovative products and meet a very high service level. Vendor managed inventory (VMI) is one...

Beginning with the nature of happiness, the philosophical roots of job-related affect are explored to inform contemporary understandings of the phenomenon. Various disciplines, theories, models and schools of thought are contextualised and related to job-related affective wellbeing. Seminal...