Similar Search Results

How the personality of retail bank customers interferes with the relationship between service quality and loyalty

Al-hawari, Mohammad Ahmad - In: International Journal of Bank Marketing 33 (2015) 1, pp. 41-57

Purpose – The purpose of this study was to test how customers’ personality traits affect the importance of service quality in triggering customer loyalty. Design/methodology/approach – A survey was used to collect information from respondents about their attitude toward and experiences...

Persistent link: https://www.econbiz.de/10014760997

Leader-member exchange and frontline employees' innovative behaviors : the roles of employee happiness and service climate

Bani-Melhem, Shaker; Al-Hawari, Mohd Ahmad; Quratulain, … - In: The international journal of productivity and … 71 (2022) 2, pp. 540-557

Persistent link: https://www.econbiz.de/10012887628

How and when does job challenge promote the innovative behaviour of public sector employees?

Bani-Melhem, Shaker; Abu Khait, Rawan; Shamsudin, … - In: International journal of innovation management 25 (2021) 6, pp. 2150069-1-2150069-29

Persistent link: https://www.econbiz.de/10012643228

Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors

Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 611-629

Persistent link: https://www.econbiz.de/10012549288

Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions

Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470

Persistent link: https://www.econbiz.de/10012256145

Interactive effects of supervisor support, diversity climate, and employee cynicism on work adjustment and performance

Quratulain, Samina; Al-Hawari, Mohd Ahmad - In: International journal of hospitality management 93 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012435964

Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience

Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240

Persistent link: https://www.econbiz.de/10012226862

The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation : the role of competitive intensity and demand uncertainty

Ndubisi, Nelson Oly; Dayan, Mumin; Yeniaras, Volkan; … - In: Industrial marketing management : the international … 89 (2020), pp. 196-208

Persistent link: https://www.econbiz.de/10012290043

Product innovation research over the past 60 years : a bibliometric analysis of intellectual structure and emergent trends

Aboelmaged, Mohamed; Bani-Melhem, Shaker; Al-Hawari, … - In: Benchmarking : an international journal 31 (2024) 6, pp. 2034-2060

Persistent link: https://www.econbiz.de/10015397472

Online customer relationships : switching cost drivers for different relationship lengths

Al-Hawari, Mohd Ahmad - In: The service industries journal 42 (2022) 1/2, pp. 59-80

Persistent link: https://www.econbiz.de/10013167405