Purpose – The purpose of this paper is to implement statistical process control (SPC) in service quality using three-level SERVQUAL, quality function deployment (QFD) and internal measure. Design/methodology/approach – The SERVQUAL questionnaire is developed according to internal services of...

Purpose As a response to the growing operational and disruptive threats to water distribution networks (WDNs), researchers have developed a vast array of methods for the reliability analysis of WDNs. In order to follow this growing number of methods, this paper reviews and documents in one place...

Foreword Preface Acknowledgments Editors Contributors Chapter 1 Introduction to the Evolving Toolbox Alex Gorod and Leonie Hallo Chapter 2 Case Studies Toolset Brian E. White Chapter 3 Scheduling Toolset Seyed Ashkan Zarghami and Alex Gorod Chapter 4 Cost Estimation Toolset Ricardo Valerdi...

Purpose The purpose of this paper is to rank critical risks and determine major categories of risks to be considered by public–private partnerships (PPPs) investors when investing in “smart” transportation infrastructure. Such investment is sorely needed in many mega cities around the...

Purpose This study aims to comprehend the role of leagility and resilience in developing sustainable global supply chains, mitigating short-term disruptions and long-term economic impacts from various disasters, in the context of Australian civil infrastructure projects....