Argues that all service encounters can be thought of as sharing common elements and common problems. Considers some common issues faced by a variety of personal service providers, maintaining that researchers and managers can understand consumer classification and evaluation of services by...

Purpose: Why building out a fleet of freelance talent could be the reason some companies survive to see 2021, while their competitors do not. Design/methodology/approach: Authors drew upon their experience as cofounders of 10x Management and their experience in the talent management field....

Purpose – The purpose of this research is to investigate knowledge management in the textile industry specifically through the relationships and interconnections of knowledge management systems, strategy and firm performance across the value chain. Design/methodology/approach – This research...

Informed individuals who are actively engaged in managing the daily challenges of their chronic disease are the change agents in a healthcare system that is presently unresponsive to the needs of this growing population. The application of information technology (IT) to support self-management...

Knowledge theories have developed over the past 30 years ( Polanyi, 1966 ). However, it is only recently that knowledge has become regarded valuable asset in corporate boardrooms. Knowledge acquisition has become a critical resource for creating and sustaining competitive advantage as the...