A contingency perspective of knowledge management recognises the need for a fit between knowledge management solutions (KMS) and decision making contexts which they support. In order to determine the best fit, a field survey was carried out to investigate the impact of two different types of KMS...

This paper examines empirically the role of business intelligence (BI) in customer relationship management (CRM). Drawing on relevant literature on BI and CRM, the research model for the current investigation proposes that BI approaches of an organisation and its competition influence...

Purpose – The purpose of this paper is to empirically investigate the relationship between project-specific intellectual capital (IC) and project success in the context of information technology (IT) projects. Design/methodology/approach – Using data collected from surveys of 603 IT...

The related literature suggests the need to achieve deeper understanding and explanation of knowledge management (KM) success in healthcare service with respect to the complexity of the decision environment. Therefore, this research aims to examine descriptively KM success in Turkish healthcare...

"This book connects knowledge management theory to knowledge management practice, allowing the empirical research presented to resolve challenges. It provides a better understanding of the benefits and limitations of various socio-technical knowledge management initiatives, especially in the...

The thoroughly revised second edition of this authoritative Handbook, complete with new chapters, comprehensively examines the current status and future directions of model-based systems in decision support and their application to sustainable development planning.

This paper explores user views of the current e-learning practices in an organisational setting. Eighty employees of Korean Air, who were enrolled in an e-learning course, participated in the study on a voluntary basis. Data on employees' perceptions of importance and satisfaction with their...