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ECONIS (ZBW)
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RePEc
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
3
The sorrows of methods researchers
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
The journal of services marketing
39
(
2025
)
1
,
pp. 1-3
Persistent link: https://www.econbiz.de/10015207228
Saved in:
4
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
5
Consumer responses to planned obsolescence
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011995548
Saved in:
6
Solo tourism : exploration and conceptualization : a semi-supervised machine learning approach
Manthiou, Aikaterini
;
Van Ha Luong
;
Klaus, Philipp
- In:
Journal of travel and tourism marketing
40
(
2023
)
6
,
pp. 453-474
Persistent link: https://www.econbiz.de/10014419157
Saved in:
7
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
8
Customer experience, not brands will be on the iron throne
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
1
,
pp. 6-8
Persistent link: https://www.econbiz.de/10012173316
Saved in:
9
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
10
The product is me : hyper-personalized consumer goods as unconventional luxury
Rosenbaum, Mark
;
Contreras Ramirez, Germán
;
Campbell, …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 446-454
Persistent link: https://www.econbiz.de/10012509675
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