Purpose – This study seeks to investigate the service interaction behaviors that elicit a sense of comfort for the customer in the service encounter, and to investigate the mediating role of comfort on assessments of quality, customer satisfaction and positive word‐of‐mouth in two...

This paper classifies air cargo logistics providers allowing analysis of high-technology manufacturers’ choices of providers. Data are collected from high-technology manufacturers in Taiwan’s science parks. Forwarder providers are put into three categories and nested logit model...

Political risk assessment has long been practiced by multinational corporations, but has been rarely used for air performance reviews. This study is a political risk assessment of the development of an air logistics hub in Taiwan, and thus examines the factors leading to physical property losses...

This study develops a port-to-port comparative political risk assessment and conducts a case study of the political environment evaluations of five East Asian ports: Hong Kong, Singapore, Busan, Kaohsiung and Shanghai. This system approach consists of political risk factor identification, risk...

This paper applies a disaggregated approach to segment industrial markets under competitive structures taking the air-freight market for the high-technology product industry in Taiwan as a case study. Data from firms is used to examine the structure of the air freight industry and we find that...

This study aims to justify a systematic decision process for constructing a desirable logistics tracking system, based on information integrity risk associated. It consists of four interrelated executions of analyzing risk, assessing risk, prioritizing mitigations, and selecting mitigations....

Purpose: Servitization has been recognized as an effective means for manufacturers to achieve superior performance. However, the servitization-performance relationship is controversial since prior empirical studies have provided inconsistent and even contradictory results. Hence, the purpose of...

Purpose – The purpose of this paper is to examine the diffusion of ISO 14001-based environmental management system (EMS) on five key organisational functions, namely production, procurement, sales, logistics, and R&D. In examining the EMS diffusion, this paper focuses on two aspects of...