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Purpose: This study takes an affordance approach to explain how users perceive the affordance of user action within blockchain and examines how it influences the subsequent user experience. Focusing on the effect of trust on cognitive processes, the authors analyze how affordances in...
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Purpose: The purpose of this paper is to identify the level of disclosure about mobile banking (MB) on bank websites. Design/methodology/approach: The study sample comprises Brazilian and American banks, and the authors employed both quantitative and qualitative approaches to analyze the data....
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