Globalization and HR -- The decision to go global -- Getting the strategy right -- Designing the right service -- Focusing on the right processes -- Acquiring the right tools -- Focusing on the right structures -- Building a cohesive team -- Delivering HR talent -- Global HR metrics -- Case studies.

HR roles and their technology needs -- Defining what you really need -- Making the case for technology -- Selecting the right vendor -- Designing and implementing the service -- Top 10 tips for success.