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Return on investment of complaint management : a review and research agenda
Carlson, Jamie
;
Sourdin, Tania
;
Armstrong, Christine
; …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
4
,
pp. 350-360
Persistent link: https://www.econbiz.de/10014381409
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Consumer vulnerability and complaint handling : challenges, opportunities and dispute system design
Brennan, Carol
;
Sourdin, Tania
;
Williams, Jane
; …
- In:
International journal of consumer studies
41
(
2017
)
6
,
pp. 638-646
Persistent link: https://www.econbiz.de/10011823221
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