Consumer vulnerability and complaint handling : challenges, opportunities and dispute system design
Carol Brennan, Tania Sourdin, Jane Williams, Naomi Burstyner, Chris Gill
| Year of publication: |
November 2017
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|---|---|
| Authors: | Brennan, Carol ; Sourdin, Tania ; Williams, Jane ; Burstyner, Naomi ; Gill, Chris |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 41.2017, 6, p. 638-646
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| Subject: | alternative dispute resolution | complaint handling | consumer vulnerability | dispute system design | third party complaint handlers | vulnerable complainants | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Verbraucherschutz | Consumer protection |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.12377 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011823221