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Service management effectivene...
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Beziehungsmarketing
8
Dienstleistungssektor
8
Relationship marketing
8
Service industry
8
Dienstleistungsqualität
7
Service quality
7
Service management
5
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4
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4
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4
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4
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Bowen, David E.
21
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11
Cummings, Thomas G.
5
Fisk, Raymond P.
4
Anderson, Laurel
3
Cummings, Chailin
3
Gruber, Thorsten
3
Grönroos, Christian
3
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3
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2
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2
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2
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2
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2
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2
Reynoso, Javier
2
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2
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2
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2
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2
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Darani, Tiffany
1
De Keyser, Arne
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Edvardsson, Bo
1
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1
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1
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Journal of service management
6
Journal of Service Management
5
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2
Journal of Business Research
2
Journal of business research : JBR
2
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Manufacturing & Service Operations Management
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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Research handbook on services management
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ECONIS (ZBW)
22
RePEc
9
Other ZBW resources
6
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
3
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
4
Lessons for all when service scholarship and management practice come together
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
Saved in:
5
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
6
The Influence of Organizational Demography on Customer-Oriented Prosocial Behavior: An Exploratory Investigation
Pelled, Lisa Hope
;
Cummings, Thomas G.
;
Kizilos, Mark A.
- In:
Journal of Business Research
47
(
2000
)
3
,
pp. 209-216
Persistent link: https://www.econbiz.de/10005474354
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7
Language and the evolution of academic fields : the case of organization studies
Cummings, Thomas G.
;
Cummings, Chailin
- In:
Academy of Management learning & education : AMLE
21
(
2022
)
4
,
pp. 598-623
Persistent link: https://www.econbiz.de/10013533970
Saved in:
8
Devolution of researcher care in organization studies and the moderation of organizational knowledge
Schwarz, Gavin M.
;
Cummings, Chailin
;
Cummings, Thomas G.
- In:
Academy of Management learning & education : AMLE
16
(
2017
)
1
,
pp. 70-83
Persistent link: https://www.econbiz.de/10011687892
Saved in:
9
The relevance challenge in management and organization studies : bringing organization development back in
Cummings, Thomas G.
;
Cummings, Chailin
- In:
Journal of applied behavioral science
56
(
2020
)
4
,
pp. 521-546
Persistent link: https://www.econbiz.de/10012391553
Saved in:
10
Applying management and organization theory to organization change : more than meets the eye
Cummings, Thomas G.
;
Worley, Christopher G.
- In:
Research in organizational change and development
30
(
2023
),
pp. 129-154
Persistent link: https://www.econbiz.de/10014247671
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