Purpose – The purpose of this paper is to illustrate how emotion display rules are influenced by relational, occupational, and cultural expectations. Design/methodology/approach – The authors compare these influences by assessing anger and happiness display rules toward customers, coworkers,...

The non-repetitive nature of projects, globalization, the growing number of distributed project teams, and the substantial number of high-tech projects in which the human brain is the most important resource are just few of the forces making human resource management in projects a critical...

Emotions carry social influence, as evident by emotion contagion - an unconscious process attributed to mimicking of non-verbal cues. We investigate whether emotion contagion can occur in virtual teams; specifically, the emotional influence of text-based and behavior-based cues on participants'...