This Element aims to connect the literature of street-level bureaucrats with that of policy entrepreneurship in order to analyze why and how bureaucrats operating at the street level can promote policy change in public administration at the individual level. I demonstrate how street-level...

Purpose: This paper contributes to the literature on performance management by offering an inside look at a collaborative process that worked to define outcomes in the field of personal social services. It asks if different kinds of trust and leadership have an effect on the outputs of a...