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Implementation of behavior-based training can improve food service employees’ handwashing frequencies, duration, and effectiveness
Yu, Heyao; Neal, Jay; Dawson, Mary; Madera, Juan M. - In: Cornell hospitality quarterly : CQ 59 (2018) 1, pp. 70-77
Persistent link: https://www.econbiz.de/10011925192
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Collecting repeated data over time : applying experience sampling methodology to the hospitality management context
Yu, Heyao; Lee, Lindsey; Madera, Juan M. - In: The Cornell hospitality quarterly 62 (2021) 1, pp. 62-75
Persistent link: https://www.econbiz.de/10012426025
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Should I leave this industry? : the role of stress and negative emotions in response to an industry negative work event
Yu, Heyao; Lee, Lindsey; Popa, Iuliana; Madera, Juan M. - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495071
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Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey; Yu, Heyao; Beiza, Alberto; Madera, Juan M. - In: International journal of hospitality management 113 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
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Boycotting Asian restaurants : the effect of mortality salience, contagion name, and media exposure on boycotting
Legendre, Tiffany S.; Yu, Heyao; Ding, Anni; Madera, Juan M. - In: International journal of hospitality management 107 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10014227725
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Socioeconomic diversity in the hospitality industry : the relationship between social class background, family expectations and career outcomes
Lee, Lindsey; Yu, Heyao - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3844-3863
Persistent link: https://www.econbiz.de/10014429855
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What really matters : an exploratory sequential mixed-method study of women's hospitality professional identities
Ponting, Sandra Sun-Ah; Yu, Heyao; Lee, Lindsey; … - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3883-3902
Persistent link: https://www.econbiz.de/10014429859
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Keeping warm : racial disparities of warmth judgments in the service industry
Lee, Lindsey; Yu, Heyao; Jolly, Phillip M. - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3950-3971
Persistent link: https://www.econbiz.de/10014429887
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A multilevel investigation of the impact of error management culture on restaurant employee voice
Huang, Yidan; Yu, Heyao; Sharma, Amit; Zhang, Zi'ang - In: International journal of contemporary hospitality management 36 (2024) 9, pp. 3016-3031
Persistent link: https://www.econbiz.de/10015137904
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We stand by our brand : consumers' post-food safety crisis purchase intention and moral reasoning
Yu, Heyao; Legendre, Tiffany S.; Ma, Jing - In: Journal of business research : JBR 132 (2021), pp. 79-87
Persistent link: https://www.econbiz.de/10012581565