Hawarna, Shatha; Gani, Aahad Osman; Islam, Rafikul - In: The TQM Journal 32 (2020) 6, pp. 1413-1441
Purpose: Dubai Quality Award (DQA) is one of the quality awards that has been implemented in the United Arab Emirates (UAE) for the purpose of improving organisational performance. The objective of this study is to determine whether receiving the DQA has positive impacts on Human Resource...