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New evidence of the relationship between employee satisfaction and firm economic performance

Melián-González, Santiago; Bulchand-Gidumal, Jacques; … - In: Personnel review : a professional journal reporting new … 44 (2015) 6, pp. 906-929

Persistent link: https://www.econbiz.de/10011455339

Information technology and front office employees’ performance

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International Journal of Contemporary Hospitality Management 29 (2017) 8, pp. 2159-2177

Purpose The aim of this paper is to analyze the role of information technology (IT) in the performance of front office employees in hotels. This is done by testing and analyzing up to what level the task performance content of receptionists depends on IT and by testing and analyzing up to what...

Persistent link: https://www.econbiz.de/10014764999

Worker word of mouth on the internet : Influence on human resource image, job seekers and employees

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International Journal of Manpower 37 (2016) 4, pp. 709-723

Purpose – The purpose of this paper is to analyze the consequences of an unexplored and real worker behavior on the internet (worker electronic word of mouth (weWOM)) for human resource image, as well as to analyze its impact on job seekers and employee’s intentions and attitudes....

Persistent link: https://www.econbiz.de/10014784693

A model that connects information technology and hotel performance

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: Tourism management : research, policies, practice 53 (2016), pp. 30-37

Persistent link: https://www.econbiz.de/10011439984

Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100

Persistent link: https://www.econbiz.de/10011705784

Information technology and front office employees' performance

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2159-2177

Persistent link: https://www.econbiz.de/10011783598

Worker word of mouth on the internet : influence on human resource image, job seekers and employees

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of manpower 37 (2016) 4, pp. 709-723

Persistent link: https://www.econbiz.de/10011600550

What type of labor lies behind the on-demand economy? : new research based on workers’ data

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: Journal of management & organization : JMO 27 (2021) 5, pp. 850-866

Persistent link: https://www.econbiz.de/10012705432

Employment in tourism : the jaws of the snake in the hotel industry

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: Tourism management : research, policies, practice 80 (2020), pp. 1-4

Persistent link: https://www.econbiz.de/10012237376

Has COVID-19 influenced the perceived quality of service of hotels?

Díaz-Santamaría, Carlos; Bulchand-Gidumal, Jacques; … - In: Consumer Behavior in Tourism and Hospitality 17 (2022) 4, pp. 491-497

Purpose The purpose of this paper is to analyze the perceived quality of service by guests in the reopening process during the COVID-19 pandemic. Design/methodology/approach The authors analyzed 1,679 TripAdvisor reviews from 2019 and 2020 that were written for hotels in Gran Canaria, Spain. The...

Persistent link: https://www.econbiz.de/10014691287