Purpose – This paper seeks to endorse the management control system taxonomy by Robert Simons to explore whether, how and why different approaches to management control are more intensely employed: in different phases of the radical innovation process; and in innovation projects showing...

Purpose – This work aims at exploring the approaches to online experience management aimed at enhancing customer involvement. The literature review and the empirical exercise aim at identifying a research agenda on the topic and at providing preliminary evidences. Design/methodology/approach...

Purpose: The purpose of this paper is to reshape and interpret the essence of marketing–supply chain management (M–SCM) interface in the glance of the dramatic changes occurring in competition and market relationships. Design/methodology/approach: By reviewing relevant literature and...

In recent years it has been often claimed that quality is one of most critical success factors for organizations. Managers introduced quality‐based programmes – such as total quality management – assuming that performances would improve. However, many quality‐based initiatives failed....

Environmental issues are rapidly emerging as one of the most important topics in strategic manufacturing decisions. Growing public awareness and increasing government interest in the environment have induced many companies to adopt programmes aimed at improving the environmental performance of...

States that over the last few years, the growing importance of the ecological question has led many executives to modify their business policies. The integration of “green” issues in the process of strategy formation has significant financial, managerial and organizational implications for...

The Internet and World Wide Web are creating new business opportunities, in particular increasing the performance of communication, sales and post‐sales. In surfing the Web it is possible to see several tools a company can implement on its site: among them, description of products and...

Over the last year, the introduction of effective quality systems and the achievement of high quality products represented fundamental competitive incentives for the adoption of total quality management practices. Unfortunately, many empirical studies demonstrate that most of the quality based...