The digital transformation of governments across Europe is one of the cornerstones of achieving the Digital Single Market vision, as well as the broader EU2020 goals. The recent Ministerial Declaration emphasises the need to strive towards 'open, efficient and inclusive, providing borderless,...

The digital transformation of governments across Europe is one of the cornerstones of achieving the Digital Single Market vision, as well as the broader EU2020 goals. The recent Ministerial Declaration emphasises the need to strive towards 'open, efficient and inclusive, providing borderless,...

The digital transformation of governments across Europe is one of the cornerstones of achieving the Digital Single Market vision, as well as the broader EU2020 goals. The recent Ministerial Declaration emphasises the need to strive towards 'open, efficient and inclusive, providing borderless,...

This "Insight Report" presents key findings of the 2016 eGovernment Benchmark. It provides insight and detail from three perspectives: 1. A retrospective on eGovernment performance in Europe 2012-2015: progress made with regard to implementing the policy priorities of the eGovernment Action Plan...

This "Insight Report" presents key findings of the 2016 eGovernment Benchmark. It provides insight and detail from three perspectives: 1. A retrospective on eGovernment performance in Europe 2012-2015: progress made with regard to implementing the policy priorities of the eGovernment Action Plan...

This "Background report" complements the Insight report and provides detailed measurement results from the eGovernment Benchmark 2016, related to the key priorities in the eGovernment Action plan. It presents the method, pan-EU findings, and contains country-specific fact sheets. This is aimed...

This "Background report" complements the Insight report and provides detailed measurement results from the eGovernment Benchmark 2016, related to the key priorities in the eGovernment Action plan. It presents the method, pan-EU findings, and contains country-specific fact sheets. This is aimed...

"It is always wise to look ahead, but difficult to look further than you can see". This also reflects the dilemma many organisations must confront today: when technology is advancing as quickly as it is in this day and age, how can we define a sustainable strategy that allows us to improve...

The eGovernment Benchmark provides insight into the state-of-play of the implementation of digital public services in Europe. For this benchmark of eGovernment services is assessed in 33 participating countries, including all of the EU28. The assessment is done by Mystery Shoppers, who measure...