"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.

"This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services"--Provided by publisher.

Innovative und zukunftsfähige Dienstleistungen sind der Schlüssel für eine nachhaltige Entwicklung und für Wachstum in Wirtschaft und Gesellschaft. Die Autorinnen und Autoren stellen aktuelle Ergebnisse aus der Forschung sowie erfolgreiche Praxisbeispiele vor. Darüber hinaus werfen sie...

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.