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~institution:"Erich-Schmidt-Verlag <Berlin>"
~institution:"IT Service Management Forum Deutschland"
~institution:"Springer-Verlag GmbH"
~type_genre:"Guidebook"
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Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus
(
contributor
);
Bayer, Harald
(
contributor
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
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IT-Servicequalität messbar machen : das itSMF-Bewertungsmodell für IT-Dienstleistungen ; [mit praktischem Excel-Bewertungstool]
Dohle, Helge
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2013
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009705121
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