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~institution:"Harvard Graduate School of Business Administration"
~institution:"Universität Stuttgart"
~subject:"Customer service"
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Customer service
Beziehungsmarketing
8
Relationship marketing
8
Kundenmanagement
3
Kundenservice
3
Beziehungsmanagement
2
Customer satisfaction
2
Kundenzufriedenheit
2
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Jaworski, Bernard J.
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Jüngst, Johannes
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Rayport, Jeffrey F.
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Harvard Graduate School of Business Administration
Universität Stuttgart
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Springer Fachmedien Wiesbaden
3
Nomos Verlagsgesellschaft
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AMACOM
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Conference Board
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Deutscher Universitäts-Verlag GmbH
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Droege & Comp. <Düsseldorf>
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ESCP-EAP European School of Management
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Forschungsstelle Automobilwirtschaft <Bamberg>
1
Forum Berufsbildung
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Fraunhofer-Institut für Produktionstechnologie IPT
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IGI Global
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Institute of Leadership and Management <London>
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Instituto Valenciano de Investigaciones Económicas
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Karlsruher Institut für Technologie
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MultiPart Garantie AG
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MultiPart Garantie AG <Ringsheim>
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Universität Rostock
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VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
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Schriftenreihe zu Arbeitswissenschaft und Technologiemanagement
1
The results-driven manager series
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ECONIS (ZBW)
3
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1
Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
Saved in:
2
Reifegradmodell zur digitalen Kundeninteraktion im Internet
Jüngst, Johannes
-
2016
Persistent link: https://www.econbiz.de/10011550237
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3
Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2007
-
[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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