Purpose – The purpose of this paper is to measure competitive service quality (SQ) performances of domestic full service airlines in India by providing a framework based on analytic hierarchy process (AHP), in order to benchmark their SQ thus, enhancing competitiveness and gaining competitive...

Purpose: The purpose of this paper is to examine the extent to which lean management practices are adopted by small- and medium-sized manufacturing organizations in India and their impact on firm’s operational performance (OP). Also, the paper makes an attempt to identify the barriers and...

Purpose: The main purpose of this study is to understand how collective operational practices are adapted or stimulated by a firm's competitive strategy. Design/methodology/approach: This study employed a data set drawn from 124 plant managers and directors of Indian manufacturing firms....

Purpose: The purpose of this paper is to investigate the status of lean manufacturing in Indian automotive sector, component manufacturing industries in terms of lean adoption, benefits, motivation, and challenges of implementing lean manufacturing practices. Design/methodology/approach: The...

Purpose: The purpose of the paper is to examine the impact of human-related support practices, total productive maintenance (TPM) practices, and total quality management (TQM) practices on manufacturing performance parameters and their inter-relationship. Design/methodology/approach: A research...

Purpose The objective of this research is to evaluate and rank the factors influencing omnichannel (OC) logistics, while also investigating the significant impact of big data analytics in improving these drivers of OC logistics. Design/methodology/approach Using exploratory sequential mixed...

Purpose: This year, Benchmarking: An International Journal (BIJ) is celebrating its 25th anniversary. The purpose of this paper is to show the historical connections and professional impact of the journal over the years. This is accomplished through a detailed bibliometric analysis (BA) of its...