Purpose: The paper aims to identify causality amongst small and medium enterprises' (SMEs') performance indicators, propose an integrated index of business performance and quality practices and investigate the effect of quality management system (QMS) on business performance....

Purpose – The purpose of this paper is to investigate the dimensions of TQM, analyse interrelationships and their combined influence on results achieved in ISO certified engineering institutes in India. Design/methodology/approach – This study is based on the questionnaire survey of a sample...