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~isPartOf:"British Journal of Industrial Relations"
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British Journal of Industrial Relations
The international journal of human resource management
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Customer aggression, employee voice and quit rates : Evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British Journal of Industrial Relations
60
(
2021
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10012634476
Saved in:
2
Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres
Jaarsveld, Danielle D. van
;
Yanadori, Yoshio
- In:
British Journal of Industrial Relations
49
(
2011
)
Supplement 1
,
pp. 1-1
Persistent link: https://www.econbiz.de/10009215716
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