Background: The gender disparity in the Information Technology (IT) field has persisted over the years. In 2018, only 27.2% of IT workers were women. Once hired, women face more challenges, and they are leaving the field twice as fast as men are. The misconception that women are weak in tech is...

Background: Failures in information technology (IT) projects continue to concern executives and organisations. Individuals are realising that to remain competitive in the workplace, they must develop skills to become successful project team members and project managers. Objectives: The purpose...

Background From the last decade, data mining techniques, employed in particular in customer relationship management, have assumed a key role in the profitability and operations of companies. To support small and medium companies (SMEs), several innovative and continuously improving tools have...