[ES] Emaús Bilbao Sociedad Cooperativa, es una entidad de Economía Social y Solidaria para la inserción sociolaboral, dedicada a la gestión integral de residuos sólidos urbanos (RSU), con sede en Bilbao y que desarrolla esta actividad en Bizkaia.

Emaús Bilbao Cooperative Company is a social economy and solidarity organization for socio-labour insertion. It is dedicated to the comprehensive management of solid urban waste. It has its headquarters in Bilbao and carries out its work in Vizcaya. From 1970, the year in which Emaús...

The aim of this article is to provide empirical evidence on two questions belonging to the research agenda of organizational commitment research: the possible existence of several facets of continuance commitment, and of non-linear relationships between organizational commitment and various...

Nowadays organizations need to improve the image of their salespeople since they are aware of the influence of salespeople behaviors on the success or failure of the company as well as the bad image that society has traditionally had about the sales function, due in part to the use of sales...

The number of university spin offs in the Spanish University System have increased in the last years. However, these companies still have to face financial and organizational problems, like the lack of management abilities of their founder members. Based on a panel of 72 spin offs created in...

Literature highlights the key role that organizations' workforce has in companies' performance. It is also emphasized that human resource management is a source of competitive advantage. However, although this topic has been widely studied in the private sector, little research has focused on...

The Bologna Process has imprinted an institutional perspective on concerns about quality, quality management and quality assurance in the services provided in the universities and other institutions of higher education. The quality of higher education is not centered on the teaching and learning...

The number of university spin offs in the Spanish University System have increased in the last years. However, these companies still have to face financial and organizational problems, like the lack of management abilities of their founder members. Based on a panel of 72 spin offs created in...

A big challenge in modern service organization is to focus on customers and to forge their satisfaction and loyalty. Innovation, information technology and value added are decisive factors, however the main aspect to consider is the human factor. It is necessary to focus on people in order to...

[ES] En este trabajo se argumenta y se evidencia (con el análisis de algunos casos de empresas vascas), que para las empresas de servicios, la calidad y más concretamente la gestión de la calidad basada en los postulados de la filosofía de Gestión de Calidad Total y recogidos en modelos...