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Customer satisfaction measurement in the private bank sector
Mihelis, G.; Grigoroudis, E.; Siskos, Y.; Politis, Y.; … - In: European Journal of Operational Research 130 (2001) 2, pp. 347-360
Persistent link: https://www.econbiz.de/10005355248
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A survey of customer satisfaction barometers: Some results from the transportation-communications sector
Grigoroudis, E.; Siskos, Y. - In: European Journal of Operational Research 152 (2004) 2, pp. 334-353
Persistent link: https://www.econbiz.de/10005151452
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Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
Grigoroudis, E.; Siskos, Y. - In: European Journal of Operational Research 143 (2002) 1, pp. 148-170
Persistent link: https://www.econbiz.de/10005278088