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Mediation effect of TQM techni...
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Beziehungsmarketing
1
Business results
1
Consumer behaviour
1
Customer heterogeneity
1
Customer perceived value
1
Customer satisfaction
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Customer value
1
EFQM model
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Firm performance
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Kundenwert
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Kundenzufriedenheit
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Partial least squares
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Partielle kleinste Quadrate
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Perceived switching costs
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Qualitätsmanagement
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Relationship marketing
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Calvo-Mora, Arturo
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European management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Total quality management & business excellence
4
European Research on Management and Business Economics (ERMBE)
2
European research on management and business economics
2
Achieving competitive advantage through quality management
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Action-based quality management : strategy and tools for continuous improvement
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European journal of operational research : EJOR
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Industrial Management & Data Systems
1
International Journal of Operations & Production Management
1
International Journal of Quality & Reliability Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of project management : the journal of The International Project Management Association
1
Journal of Business Economics and Management
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Journal of Business Research
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Journal of business economics and management
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Journal of tourism, sustainability and well-being
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Management decision
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Review of managerial science : RMS
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Spanish journal of finance and accounting
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ECONIS (ZBW)
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A mediating and multigroup analysis of customer loyalty
Picón-Berjoyo, Araceli
;
Ruiz-Moreno, Carolina
;
Castro, …
- In:
European management journal
34
(
2016
)
6
,
pp. 701-713
Persistent link: https://www.econbiz.de/10011625096
Saved in:
2
Excellence management practices, knowledge management and key business results in large organisations and SMEs : a multi-group analysis
Calvo-Mora, Arturo
;
Navarro García, Antonio
; …
- In:
European management journal
34
(
2016
)
6
,
pp. 661-673
Persistent link: https://www.econbiz.de/10011625088
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