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Temporality of customer engagement in service innovation : a theoretical model
Karahasanović, Amela; Hollebeek, Linda D.; Chasanidou, … - In: Handbook of research on customer engagement, (pp. 376-390). 2019
Persistent link: https://www.econbiz.de/10013163397
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The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Ul Islam, Jamid; Rahman, Zillur; Hollebeek, Linda D. - In: Handbook of research on customer engagement, (pp. 456-469). 2019
Persistent link: https://www.econbiz.de/10013163406
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Introduction to the Handbook of research on customer engagement
Hollebeek, Linda D.; Sprott, David E. - In: Handbook of research on customer engagement, (pp. 1-3). 2019
Persistent link: https://www.econbiz.de/10013163338
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Personality-based consumer engagement styles : conceptualization, research propositions and implications
Hollebeek, Linda D.; Ul Islam, Jamid; Macky, Keith; … - In: Handbook of research on customer engagement, (pp. 224-244). 2019
Persistent link: https://www.econbiz.de/10013163383
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Positively and negatively valenced customer engagement: the constructs and their organizational consequences
Marbach, Julia; Borghei Razavi, Niloofar; Lages, … - In: Handbook of research on customer engagement, (pp. 291-310). 2019
Persistent link: https://www.econbiz.de/10013163392