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~isPartOf:"Harvard business review : HBR"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~person:"Anderson, Sidney"
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Harvard business review : HBR
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
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