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Engaging customer care employees in internal collaborative crowdsourcing : Managing the inherent tensions and associated challenges
Malhotra, Arvind
;
Majchrzak, Ann
;
Bonfield, William
; …
- In:
Human Resource Management
59
(
2019
)
2
,
pp. 121-134
Persistent link: https://www.econbiz.de/10012082575
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