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Using Standardized Outcome Measures in the Federal Government - This article demonstrates the strategic role HR can play in the government's efforts to measure its effectiveness. As federal agencies are being held increasingly accountable for their performance, the need for standardized outcome measures to assess results has become critical. The authors describe a balanced-measures approach for ...

Schay, Brigitte W.; Beach, Mary Ellen; Caldwell, … - In: Human resource management 41 (2002) 3, pp. 355-368

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