This study examines the relationship between informal training and job performance among 2,803 telephone operators in a large unionized U.S. telecommunications company. The authors analyze individual-level data on monthly training hours and job performance over a five-month period in 2001 as...

China’s traditional model of long-term employment has been undermined by an increased reliance on nonrenewable fixed-term and temporary agency employment contracts. In this study, the author draws on survey data from 130 establishments and interviews of 48 key informants to explore the...

This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers' choices of ways to improve work force flexibility, both numerical and functional; and...