Liu, Xiangmin; Batt, Rosemary - In: Industrial and Labor Relations Review 61 (2007) 1, pp. 75-89
This study examines the relationship between informal training and job performance among 2,803 telephone operators in a large unionized U.S. telecommunications company. The authors analyze individual-level data on monthly training hours and job performance over a five-month period in 2001 as...
