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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
603
Relationship marketing
603
Lieferantenmanagement
219
Supplier relationship management
219
Consumer behaviour
164
Konsumentenverhalten
164
B-to-B-Marketing
153
Business-to-business marketing
153
Customer satisfaction
122
Kundenzufriedenheit
122
Service quality
96
Customer value
65
Kundenwert
65
Brand management
58
Markenführung
58
Marketing management
54
Marketingmanagement
54
Salespeople
54
Verkaufspersonal
54
Confidence
48
Vertrauen
48
Customer integration
46
Kundenintegration
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Betriebliche Wertschöpfung
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Value creation
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Brand image
43
Hotel industry
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Hotellerie
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Markenimage
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Social Web
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Social web
43
Bank
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Selling
39
Verkauf
39
Firm performance
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Trust
33
Unternehmenserfolg
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32
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96
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Alnawas, Ibrahim
2
Brun, Isabelle
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Cadeaux, Jack
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Gursoy, Dogan
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Rajaobelina, Lova
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Song, Hua
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of contemporary hospitality management
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
96
Showing
1
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96
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1
Are knowledge intensive business services really co-produced? : overcoming lack of customer participation in KIBS
Santos, Juliana Bonomi
;
Spring, Martin
- In:
Industrial marketing management : the international …
50
(
2015
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011411706
Saved in:
2
The effects of service supply on perceived value proposition under different levels of customer involvement
Song, Hua
;
Cadeaux, Jack
;
Yu, Kangkang
- In:
Industrial marketing management : the international …
54
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011478737
Saved in:
3
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
4
When do they care to share? : how manufacturers make contracted service partners share knowledge
Vries, Jelle de
;
Schepers, Jeroen
;
Weele, Arjan J. van
; …
- In:
Industrial marketing management : the international …
43
(
2014
)
7
,
pp. 1225-1235
Persistent link: https://www.econbiz.de/10010439571
Saved in:
5
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
6
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
7
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
8
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
9
Customer participation in knowledge intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
Saved in:
10
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
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