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How does green innovation affect supplier-customer relationships? : a study on customer and relationship contingencies
Wang, Xinchun; Zhao, Yanhui; Hou, Limin - In: Industrial marketing management : the international … 90 (2020), pp. 170-180
Persistent link: https://www.econbiz.de/10012322022
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Linking account portfolio management to customer information : using customer satisfaction metrics for portfolio analysis
Gök, Osman - In: Industrial marketing management : the international … 38 (2009) 4, pp. 433-439
Persistent link: https://www.econbiz.de/10003865360
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Managing customer relationships: account manager turnover and effective account management
Madill, Judith J.; Haines, George H.; Riding, Allan L. - In: Industrial marketing management : the international … 36 (2007) 2, pp. 241-248
Persistent link: https://www.econbiz.de/10003432089
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Satisfaction and repurchase behavior in a business-to-business setting : investigating the moderating effect of manufacturer, company and demographic characteristics
Paulssen, Marcel; Birk, Matthias M. - In: Industrial marketing management : the international … 36 (2007) 7, pp. 983-997
Persistent link: https://www.econbiz.de/10003532928
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Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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Refining value-based differentiation in business relationships : a study of the higher order relationship building blocks that influence behavioural intentions
Hutchinson, David; Wellington, William J.; Saad, Mohammed; … - In: Industrial marketing management : the international … 40 (2011) 3, pp. 465-478
Persistent link: https://www.econbiz.de/10008991564
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Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.; Liu, Ying; Tjosvold, Dean - In: Industrial marketing management : the international … 46 (2015), pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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Heterogeneity in the quality-satisfaction-loyalty framework
Human, Gert; Naudé, Peter - In: Industrial marketing management : the international … 43 (2014) 6, pp. 920-928
Persistent link: https://www.econbiz.de/10010410706
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A framework of brand value in B2B markets : the contributing role of functional and emotional components
Leek, Sheena; Christodoulides, George - In: Industrial marketing management : the international … 41 (2012) 1, pp. 106-114
Persistent link: https://www.econbiz.de/10009513210