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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of business research : JBR
Research
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294
Journal of retailing and consumer services
205
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ECONIS (ZBW)
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Retaining customers by utilizing technology-facilitated chat : mitigating website anxiety and task complexity
Xu, Jingjun
- In:
Information & management : the internat. journal of …
53
(
2016
)
5
,
pp. 554-569
Persistent link: https://www.econbiz.de/10011530447
Saved in:
2
Kundenintegration und Kundenbeziehungen : Konzeption, Wirkungsmechanismen und Managementimplikationen
Meik, Julia
-
2016
Persistent link: https://www.econbiz.de/10011452584
Saved in:
3
Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.
;
Moore, Robert S.
;
Horky, Alisha Blakeney
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
Saved in:
4
Financial Capability in der
Kunde
-Bank-Beziehung : eine wissensbasierte Analyse und Modellkonzeption
Mayer, Nadine
-
2018
Persistent link: https://www.econbiz.de/10011792857
Saved in:
5
User Experience im E-Commerce : Messung von Emotionen bei der Nutzung interaktiver Anwendungen
Gast, Oliver
-
2018
Persistent link: https://www.econbiz.de/10011866588
Saved in:
6
Organisationale Kundenkompetenz im Projektgeschäft : Konzeptualisierung, Messung, Validierung
Kopshoff, Florian
-
2018
Persistent link: https://www.econbiz.de/10011880348
Saved in:
7
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
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8
Let them all eat cake : providing VIP services without the cost of exclusion for non-VIP customers
Fombelle, Paul W.
;
Sirianni, Nancy J.
;
Goldstein, Noah J.
; …
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1987-1996
Persistent link: https://www.econbiz.de/10011384222
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9
Service Experience Value : eine empirische Analyse am Beispiel von Flugdienstleistungen
Wittko, Ole
-
2012
Persistent link: https://www.econbiz.de/10009548417
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10
Banken als Erfüllungsgehilfen staatlicher Politik : Auswirkungen und Reaktionen
Heiden, Michael
-
2013
Persistent link: https://www.econbiz.de/10009744299
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