Studies of new employees’ socialization have gained importance in the fast food industry in view of the demand for high quality service in this increasingly competitive business environment. New employees in the industry are unique in terms of job expectations. The aim of this study was to...

China’s tourism and hotel education at tertiary level started in the late 1970s. A lack of qualified tourism educators and employees is a common concern for all levels of Chinese tourism education. Further education and training for the faculty in institutions has become an urgent need for the...

Tourism education in China plays an important role of supporting tourism development and ensuring the continuous supply of quality human resources to meet the overwhelming industry requirements. This paper presents a comprehensive review of current tourism education in China in terms of the...

Presents the results of an empirical study of work motivation and job satisfaction among managers in Chinese restaurants in Hong Kong. The findings indicated that work environment, job itself, and rewards are critical factors in predicting managers’ satisfaction in this specific catering...

The area of customer complaint behaviour has received considerable attention from hotel managers as dissatisfied customers engage in a variety of complaint actions that could ruin the reputation of a hotel. This study examined Chinese customer complaint behaviour towards Hong Kong hotel...

From a closed country in which tourism was virtually unknown, China has become a major player in the international tourism market since the country opened its doors to the outside world in 1978. Because of the constant increase in international and domestic tourism in China, provincial tourism...

International tourism as an industry is the outcome of China’s economic reform and open policy to the outside world initiated in the late 1970s, and it has become one of the important foreign exchange earners, playing an increasingly significant role in the country’s national economy. The...

Franchising develops quickly in the hotel industry with the expansion and globalization of hotel chains, as it brings about advantages and sets up a very good leverage between two parties – franchisor and franchisee. Major multinational hotel corporations have entered China, but franchising is...

China's travel agent industry started becoming a service industry after China opened its doors to the outside world in 1978. During the process of economic reform and marketization, the industry has become much more mature than 25 years ago. With China's accession to World Tourism Organization,...

There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is...