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Customer relationship management implementation : an investigation of a scale's generalizability and its relationship with business performance in a developing country context
Akroush, Mamoun N.; Dahiyat, Samer E.; Gharaibeh, Hesham S. - In: International journal of commerce and management 21 (2011) 2, pp. 158-191
Persistent link: https://www.econbiz.de/10009890843
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Towards an integrated model of customer service skills and customer loyalty : the mediating role of customer satisfaction
Abu-ELSamen, Amjad A.; Akroush, Mamoun N.; … - In: International journal of commerce and management 21 (2011) 4, pp. 349-380
Persistent link: https://www.econbiz.de/10009890855
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Customer relationship management implementation : an investigation of a scale's generalizability and its relationship with business performance in a developing country context
Akroush, Mamoun N.; Dahiyat, Samer E.; Gharaibeh, Hesham S. - In: International journal of commerce and management 21 (2011) 2, pp. 158-191
Persistent link: https://www.econbiz.de/10009261162
Cover Image
Towards an integrated model of customer service skills and customer loyalty : the mediating role of customer satisfaction
Abu-ELSamen, Amjad A.; Akroush, Mamoun N.; … - In: International journal of commerce and management 21 (2011) 4, pp. 349-380
Persistent link: https://www.econbiz.de/10009413458