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Customer relationship management for hotels in Hong Kong
Lo, Ada S.; Stalcup, Lawrence D.; Lee, Amy - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
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Building brand relationship quality among hotel loyalty program members
Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
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Employing the houseless as corporate social responsibility
Smith, Nicholas A.; Martinez, Larry; Xu, Shi; Mattila, Anna - In: International journal of contemporary hospitality management 35 (2023) 8, pp. 3029-3050
Persistent link: https://www.econbiz.de/10014314901