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~isPartOf:"International journal of contemporary hospitality management"
~person:"Wu, Luorong"
~subject:"Markenführung"
~subject:"Relationship marketing"
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Markenführung
Relationship marketing
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
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Dienstleistungsqualität
2
Konsumentenverhalten
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Display authenticity
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Wu, Luorong
Han, Heesup
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International journal of contemporary hospitality management
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
2
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
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