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The meaning of hospitality: do employees understand?

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Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management

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Investigating an innovative service with hospitality robots

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21st century leadership research in hospitality management : a state-of-the-art systematic literature review

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Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers

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The relationship between consumer complaining behavior and service recovery : an integrative review

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The mythological power of hospitality leaders? : a hermeneutical investigation of their reliance on storytelling

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Customer profitability analysis with time-driven activity-based costing : a case study in a hotel

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Value management and activity based costing model in the Tunisian restaurant

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