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~isPartOf:"International journal of financial services management : IJFSM"
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International journal of financial services management : IJFSM
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Satisfaction management in retail financial services: an analysis of gap in perceived quality
Shil, Nikhil Chandra
;
Das, Bhagaban
- In:
International journal of financial services management …
5
(
2012
)
3
,
pp. 256-272
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